We all know how troublesome returning something can be for customers and retailers alike. Returns are by far one of the messiest elements of retail, and they’re part of a process called reverse logistics. But what are reverse logistics? And how can a 3PL help make your return process smoother for everyone involved?
What do we mean when we say “reverse logistics?” When a customer returns an item, the thing being “reversed” is the direction of the movement of goods. Your job as a retailer, then, is to try and figure out the most efficient and cost-friendly way to get the item back to your store, warehouse, or supplier.
What’s the Downside?
As a retailer, the brunt of reverse logistics costs often falls on you. On one hand, goods could become outdated or unsellable during the sometimes very lengthy return process. On the other hand, returns cost the e-commerce industry an estimated $816 billion in 2022. That’s a lot of money, and we don’t want you to pay any more than you have to.
How We Can Help
At Full Throttle Fulfillment Solutions, we take care of returns, so you don’t have to. During our extensive e-commerce experience, we have negotiated shipping rates, return policy exceptions, and more to ensure that your return costs are optimized. With a heightened awareness of drop-off options, carbon offsetting, and returns consolidation, we also understand the importance of satisfying customer demands for sustainable returns.
Contact us today to learn more!